Browse questions by topic
For Individuals
Personalised support for your mental wellbeing.
What types of therapy do you offer?+
- Support may include counselling, psychotherapy-informed support, wellbeing guidance, coaching-style conversations, and signposting where appropriate.
- The right approach depends on the person’s needs, goals, preferences, and suitability.
- We do not use this website to diagnose conditions or replace urgent medical care.
How do I know if therapy is right for me?+
- Therapy can help when stress, anxiety, low mood, burnout, relationships, work pressure, or life events feel difficult to manage alone.
- An initial conversation can help clarify what kind of support may be suitable.
- If you are at immediate risk or in crisis, use urgent NHS or emergency support rather than waiting for a website enquiry response.
What can I expect in my first session?+
- A confidential conversation about what has brought you to seek support.
- A chance to discuss goals, preferences, practical arrangements, and next steps.
- You will not be pressured to share more than you feel ready to discuss.
Do you offer online therapy?+
- Online support may be available depending on suitability, location, and service arrangements.
- You should use a private, safe space and a reliable internet connection.
- Some situations may need in-person, specialist, urgent, or medical support instead.
How long does therapy take?+
- Some people benefit from short-term support focused on a specific issue.
- Others may need longer-term work depending on goals and circumstances.
- This is usually discussed and reviewed with the practitioner as support progresses.
What if I need urgent support?+
- Grounded Therapy is not an emergency or crisis service.
- If you or someone else is in immediate danger, call 999 or go to A&E.
- For urgent mental health help in England, contact NHS 111 and select the mental health option, or use local NHS crisis services.
For Businesses
Mental health support that strengthens your people and culture.
What services do you offer for organisations?+
- Employee wellbeing support, therapy access pathways, leadership support, and workshops or training.
- Services can be shaped around organisation size, workforce needs, and existing HR or occupational health processes.
- The service supports wellbeing but does not replace statutory employer duties or specialist medical/occupational health advice.
How do workplace wellbeing programs work?+
- We discuss your needs, agree a suitable pathway, and help communicate the service clearly to employees.
- Support may include resources, workshops, therapy access, manager guidance, or signposting routes.
- Work-related stress should still be assessed and managed by the employer in line with HSE expectations.
Can you tailor programs to our organisation?+
- Yes, support can be tailored to team size, role pressures, industry context, and access requirements.
- We can align messaging with your wellbeing, HR, EAP, or occupational health arrangements.
- Any tailored programme should avoid over-collecting sensitive health information from employees.
How do you measure impact?+
- Impact can be reviewed through anonymised service-level feedback, engagement indicators, and agreed outcome themes.
- Individual therapy content is confidential and is not shared with employers.
- Reporting should be aggregated and privacy-conscious, with no unnecessary health data exposure.
Is the service available nationwide?+
- Online support and digital resources can usually support wider UK access, subject to suitability and service scope.
- In-person provision may depend on location, practitioner availability, and the type of support required.
- Where services involve employees outside the UK, local legal and clinical requirements should be checked.
How do we get started?+
- Use the Get Started or Contact form to request a business conversation.
- We will discuss workforce needs, confidentiality boundaries, delivery options, and next steps.
- Please avoid submitting detailed employee clinical information through general enquiry forms.
Confidentiality & Privacy
Clear boundaries around privacy, data, and what information is shared.
Is therapy confidential?+
- Therapy conversations are treated as confidential and handled with professional care.
- There are limited exceptions, such as serious risk of harm, safeguarding concerns, or legal requirements.
- These boundaries should be explained before support begins.
Will my employer know what I discuss?+
- Individual therapy content is not shared with employers.
- Where organisations request reporting, it should be anonymised and aggregated.
- Reports should not identify individual employees or disclose therapy content.
How is personal information handled?+
- Health-related information can be sensitive personal data and needs careful handling.
- General enquiry forms should avoid requesting detailed diagnosis, medication, trauma, or crisis information.
- Information should be used only for responding to the enquiry or providing agreed support.
Can I use my work email?+
- You can use a work email for business enquiries or workplace access routes.
- For personal therapy enquiries, a private email may be more appropriate.
- Avoid including detailed clinical information in email or general enquiry forms.
What information may be reported to organisations?+
- Service-level usage themes, engagement, and anonymised feedback may be discussed where agreed.
- Individual identities and therapy content should not be included.
- Small numbers should be handled carefully to avoid accidental identification.
Can data be deleted or corrected?+
- People can ask how their information is used, corrected, or removed, subject to legal and professional record-keeping requirements.
- Requests should be handled through the privacy contact or service administrator.
- The privacy policy should explain this in more detail.
Getting Started
What to expect when you contact Grounded Therapy.
How do I get started as an individual?+
- Use the Get Started form and choose the individual support pathway.
- Share only practical information needed to respond to your enquiry.
- The team can then discuss suitability, next steps, and available options.
How does an organisation get started?+
- Use the Get Started form and choose the business pathway.
- We can discuss workforce needs, access routes, confidentiality boundaries, and delivery options.
- Employers should continue to manage workplace risks and statutory responsibilities alongside any wellbeing support.
What should I include in the enquiry form?+
- Name, contact details, organisation where relevant, and the type of support being explored.
- A brief, non-detailed summary of what you are looking for is enough.
- Please do not include detailed clinical, diagnostic, trauma, or crisis information in the form.
How quickly will someone respond?+
- Response times depend on availability and working hours.
- The website should not be used for urgent or emergency support.
- If there is immediate risk, contact 999, A&E, NHS 111, or local crisis support as appropriate.
Can support be online?+
- Online support may be available where suitable.
- Some needs may be better supported in person or through specialist services.
- Suitability and practical arrangements can be discussed before support starts.
What if I am unsure what support I need?+
- You can ask for guidance through the enquiry form without giving detailed personal history.
- The first conversation can help clarify whether Grounded Therapy is appropriate.
- Where another service is more suitable, signposting may be recommended.
Trusted by organisations.
Chosen by people.
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Accredited
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Organisations
Supported
5,000+
Individuals
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Better mental health.
Better outcomes.
Investing in mental wellbeing transforms workplaces and lives.
See the Impact →♧
34%reduction in stresslevels
♧
27%increase in employeeengagement
↗
31%improvement inproductivity
♡
Strongerteams, healthierworkplaces
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Let’s build a healthier, more resilient future—together.